End User IT Training

Here is a great tool to identify training requirements within a business or department. It’s in Excel which is fine for projects or small to medium sized businesses (for large business you are probably better looking at a Learning Managment System). Essentially it’s a template to help you with  training needs analysis. Here’s the link Skills Matrix (Training [...]

I am always looking for great examples of IT user documentation and I think this is a good example. It’s a Google Apps – Tips and Tricks guide and I really like the way that it combines paragraphs of explanation with numbered stepped screen shots. Here’s the link: Quick Reference Guide I think it looks [...]

OK, here is my first post on e-learning. All very exciting. Here is a link to a website where I have created a template of how e-learning could work when learning how to use IT systems. Link to Learning Area Template I have used these in the past to hold all the information a user might [...]

Training Course Structure “You remember 95% of what you teach” Below is an outline structure when running a training course. It lays down the main areas to be covered and in what order to cover them. Start with the Title of Course (have you ever had delegates that should have been attending a different course in a different room [...]

Here is a link to an example Lesson Plan: Lesson Plan Example – 4 stepped approach which aligns itself to the 4 stepped approach as described in my earlier post  http://euitt.info/?p=80. This lesson plan example shows a lesson for Office 2007 Introduction but can be used for any IT application. Lesson plans maintain the consistency of what [...]

There are a few training methodologies for IT Training. This is my favourite as I believe it is the fastest and most effective method to transfer knowledge. It is how we would naturally learn something new. There are 4 steps to learning: First there is UI – Unconscious Incompetence. This is where you are unaware of [...]